1. Summary of our Privacy Policy
This is a summary of our new privacy policy which takes effect on May 25th, 2018. It covers every SoftSource website that links here, and all of the products and services contained on those websites. The detailed policy follows the same structure as this summary and constitutes the actual legal document.
- Our commitment
SoftSource has never sold your information to any third party for advertising, monetary purposes or showing you other people's ads and promotions, and we never will. This has been our approach and commitment for almost 20 years, and we remain the same to it. This policy explains to you what information we do collect from you, what we do with it, who can access it, and what you can do about it.
- Information SoftSource collects and controls
We only collect the information that we actually need and which is important to us to provide services to you. Some of that is information that you proactively give us while you contact us using email, contact forms or lead generation forms and ask to acquire our services or buy something from us. We store your name and contact information like phone, social profiles, address etc., and your own project related information.
When you visit one of our websites or use our service, we automatically log some basic information like how you got to the site, where you navigated within it, your location and what features and settings you use. We use this information to improve our websites and services and to serve you better while providing our services. Sometimes we receive information indirectly. If you ask about our services through one of our referral programs or reselling partners, or sign in to one of our products through an authentication service provider like LinkedIn or Google, Facebook they'll pass on your contact information to us. We'll use that information to complete the request that you made. If you engage with our brand on social media (for instance, liking, commenting, retweeting, mentioning, or following us), we'll have access to your interactions and profile information. We'll still have that information even if you later remove it from the social media site.
- What we do with your information
We use your information to provide the services you've requested, create and maintain your accounts. We also use it to communicate with you about the services you're currently using, your customer support requests, new services you may like, chances for you to give us feedback, and policy updates. We analyse the information we collect to understand user needs and to improve our websites and services.
We use the information we collect to understand user needs and to improve our websites and services.
2. Privacy Policy
At SoftSource, we take your privacy seriously. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Services after the date such revised Privacy Policy is posted.
3. Scope of this Privacy Policy
This Privacy Policy applies to information we collect through our websites, applications, and services (collectively, the "Services"), as well as through social media, our marketing activities, and other activities described in this Privacy Policy.
This Privacy Policy does not apply to information collected by third parties, including any websites, services, and applications that you elect to access through our Services. We are not responsible for the privacy practices of these third parties, and we encourage you to read their privacy policies.
4. Information SoftSource collects and controls
We collect information that you provide directly to us, including when you create an account, fill out a form, participate in a contest or promotion, make a purchase, communicate with us via third-party social media sites, request customer support, or otherwise communicate with us. The types of information we may collect include your name, email address, postal address, phone number, fax number, payment information, and any other information you choose to provide.
We also automatically collect certain information about your device when you use our Services. This information includes IP address, browser type, operating system, the pages or features of our Services that you browse and the time you spend on those pages or features, search terms, links on our Services that you click on, and other statistics. We use various technologies to collect this information, including cookies and similar tracking technologies.
5. Purposes for using information
We use the information we collect for various purposes, including to provide, maintain, and improve our Services; to process transactions and send you related information, including purchase confirmations and invoices; to send you technical notices, updates, security alerts, and support and administrative messages; to respond to your comments, questions, and requests and provide customer service; to communicate with you about products, services, offers, promotions, rewards, and events offered by SoftSource and others, and provide news and information we think will be of interest to you.
We also use your information to monitor and analyze trends, usage, and activities in connection with our Services; to detect, investigate, and prevent fraudulent transactions and other illegal activities and protect the rights and property of SoftSource and others; to personalize and improve the Services and provide advertisements, content, or features that match user profiles or interests; and to facilitate contests, sweepstakes, and promotions and process and deliver entries and rewards.
6. Legal bases for collecting and using information
We process your personal information on the following legal bases: with your consent, for the performance of a contract with you, to comply with our legal obligations, and for our legitimate interests or those of a third party, provided those interests are not overridden by your rights and interests. Our legitimate interests include operating and improving our Services, providing customer support, and marketing our Services.
Where we rely on your consent to process your personal information, you have the right to withdraw or decline your consent at any time. Please note that this does not affect the lawfulness of the processing based on consent before its withdrawal. If you withdraw your consent, we may not be able to provide certain Services to you.
7. Your choice in information use
You have choices regarding our use and disclosure of your personal information. You may opt out of receiving promotional communications from us by following the instructions in those communications or by contacting us directly. If you opt out, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.
You can also control cookies and tracking technologies through your browser settings and other tools. Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services.
9. Your rights with respect to information we hold about you as a controller
Depending on your location and subject to applicable law, you may have certain rights regarding your personal information. These may include the right to access your personal information; to correct, update, or request deletion of your personal information; to object to or restrict certain types of processing of your personal information; to request portability of your personal information; and to withdraw your consent at any time if we have collected and processed your personal information with your consent.
To exercise any of these rights, please contact us using the contact information provided at the end of this Privacy Policy. We will respond to your request in accordance with applicable data protection laws. Please note that we may need to verify your identity before responding to your request, and we may not be able to fulfill your request in certain circumstances, such as where it would adversely affect the rights and freedoms of others.
10. Retention of information
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria we use to determine retention periods include the length of time we have an ongoing relationship with you and provide the Services to you; whether there is a legal obligation to which we are subject; and whether retention is advisable in light of our legal position, such as in regard to applicable statutes of limitations, litigation, or regulatory investigations.
When we no longer need your personal information, we will securely delete or anonymize it in accordance with applicable laws and our internal policies.
11. Information that SoftSource processes on your behalf
When you use our Services, we may process certain information on your behalf as a data processor or service provider. In these cases, you are the data controller and are responsible for ensuring that you have the appropriate legal basis for the processing of such information and for complying with applicable data protection laws.
We will process this information only in accordance with your documented instructions and applicable law. We will implement appropriate technical and organizational measures to protect the information and will assist you in responding to requests from individuals exercising their data protection rights, to the extent possible.
12. General
We implement appropriate technical and organizational security measures designed to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage. These measures include encryption of data in transit and at rest, regular security assessments, and employee training on data protection practices. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete such information as soon as possible. If you believe we might have any information from or about a child under 13, please contact us.
13. Disclosures in compliance with legal obligations
We may disclose your personal information if we believe it is necessary to comply with applicable laws, regulations, legal processes, or governmental requests; to enforce our agreements, policies, and terms of service; to protect the security or integrity of our Services; to protect SoftSource, our users, or the public from harm or illegal activities; to respond to an emergency which we believe in good faith requires us to disclose information to assist in preventing serious bodily injury or death of any person; and to investigate and defend ourselves against any third-party claims or allegations.
In these cases, we will make reasonable efforts to notify you of the disclosure unless we are prohibited from doing so by law or court order, or if we believe that providing notice could create a risk of injury or death to an individual or group, or create or increase a risk of fraud or harm to SoftSource, our users, or expose us to a claim of obstruction of justice.
14. Refund Policy
We strive to ensure customer satisfaction with our services and products. If you are not satisfied with your purchase, please contact us within 30 days of the purchase date to request a refund. Refunds will be issued to the original payment method used for the purchase and may take 5-10 business days to process depending on your financial institution.
Please note that certain services or products may not be eligible for refunds, including but not limited to custom development work that has already been completed, third-party services or licenses, and services that have been fully consumed or used. We will evaluate refund requests on a case-by-case basis and reserve the right to decline refund requests that do not meet our refund policy criteria. For digital products and services, once access has been granted or the service has been substantially used, refunds may not be available.
15. Cancellation Policy
You may cancel your subscription or services at any time by contacting our customer support team through email or phone, or through your account settings if available. Cancellations will take effect at the end of your current billing period, and you will continue to have access to the Services until that time. We do not provide pro-rated refunds for early cancellations unless otherwise specified in your service agreement.
If you cancel your subscription, you will not be charged for subsequent billing periods. However, you remain responsible for any charges incurred prior to cancellation. We do not provide refunds or credits for partial billing periods unless otherwise stated in our refund policy or required by applicable law. Upon cancellation, your account and associated data may be retained for a certain period as outlined in our data retention policy, after which it will be deleted in accordance with applicable laws.
16. Governing Law
This Privacy Policy and any disputes arising out of or related to it or our Services shall be governed by and construed in accordance with the laws of the jurisdiction in which SoftSource operates, without regard to its conflict of law provisions. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.
Any legal action or proceeding arising under this Privacy Policy will be brought exclusively in the federal or state courts located in our jurisdiction, and you hereby irrevocably consent to personal jurisdiction and venue in such courts. However, we retain the right to bring any suit, action, or proceeding against you for breach of this Privacy Policy in your country of residence or any other relevant country. You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.